JOB SUMMARY:

The Director, Volunteer Engagement is responsible for developing and implementing comprehensive volunteer engagement throughout SOSC and oversee all volunteer functions of the organization, from identification of volunteer needs, fulfillment, to retention and recognition programs, including oversight of volunteer management software system.

Location: Long Beach

SPECIFIC DUTIES AND RESPONSIBILITIES:

Strategic Planning (15%)

• Develops a comprehensive plan for numeric volunteer growth in support of the Strategic Plan including assessing the need for volunteers to enhance program/service delivery to our athletes.
• Develops internal structure and the policies and procedures required to sustain all aspects of volunteer engagement, building off Special Olympics Inc. policies and any California specific legal issues where applicable.
• Prepares and manages the annual volunteer engagement budget

Volunteer Engagement; Training and Development (40%):

• Responsible for managing and updating the SOSC Volunteer Engagement Guide, including overseeing the creation of new documents and resources. Also responsible for holding all SOSC employees and volunteer leaders accountable for operating according to the Volunteer Engagement Guide so there is consistency within SOSC.
• Works directly with employees and key volunteers to develop individual volunteer leadership skills; Ensures volunteers work in a safe, healthy and supportive environment in accordance with all appropriate policies and procedures.
• Creates, updates, and delivers the volunteer engagement training for employees and volunteer leaders so they can meet strategic growth goals; Works closely with and in support of employees and volunteer leaders responsible for volunteer engagement in our Local Programs, Areas, Regions and Headquarters.
• Identifies volunteer and employee motivations, points of resistance, ideas, and concerns related to volunteer engagement. Responsible for employees and volunteer leaders being trained to help volunteers have information to make informed choices about their participation and involvement on an ongoing basis.
• Oversees annual volunteer recognition plan containing activities that best suit both the volunteers' and SOSC's needs; Oversees background screening process for coaches and other Class A volunteers; Oversees all volunteer training materials and the delivery of the trainings; Oversees the handling of all issues with volunteers, including discipline and complaints.

Outreach(10%):

• Collaborates with employees who are engaging in outreach efforts to promote the wide range of available volunteer opportunities and the value of volunteering at Special Olympics Southern California (SOSC); Works with employees to develop partnerships with volunteer groups, to include an intern program.

Technology (10%):

• Oversees content for SOSC Intranet and website volunteer pages; Utilizes SOSC databases to manage volunteer records to include tracking in-kind volunteer hours; Oversees volunteer data base management system.

Supervisor Duties(5%):

• Maintains and develops employees by recruiting, selecting, orienting, on-boarding, coaching, providing feedback and training employees. Supports professional development. Explains, guides, and enforces systems, policies and procedures. Counsels as needed.
• Maintains safe and healthy work environment through observation and coaching and training. Develops schedules, provides resources, assigns and monitors work. Controls expenses by gathering and submitting budget information, monitoring variances and implementing corrective actions.
• Maintains own professional and technical knowledge and that of team members. Contributes to team morale and motivation. Schedules regular team meetings for each team member to share information, challenges and successes. Keeps team informed of organization happenings. Responsible for team meeting their goals and overall achievements of department.

Other:
Perform other duties as assigned.

Job Level Responsibilities:
Usually works under minimum supervision, conferring with superior on unusual matters. May be assisted by lower level personnel. Assignments are broad in nature, requiring originality and ingenuity. Has appreciable latitude for unreviewed action or decision.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree from accredited college/university in nonprofit management, organizational development or related field required. Master's degree in similar field or equivalent preferred.
• 10+ years’ experience in all aspects of volunteer engagement at organizations with wide range of volunteer types. Experience with volunteer engagement in a sports organization preferred.
• Experience with volunteer resources within the Southern California community preferred.
• 5-10 years’ experience in nonprofit management or organizational development and effectiveness, with heavy emphasis on employee and volunteer leader coaching and training.
• 5-10 years’ supervisory experience of professional employees and volunteers who are leading other volunteers required.
• Ability to demonstrate past success at major organization-wide cultural transformation in the successful empowerment of volunteers though engaged employees and volunteer leaders.
• Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Has well-developed leadership qualities. May cross fields.

• Knowledge of current trends, resources and information related to volunteerism.
• Demonstrated ability to handle confidential information.
• Enthusiasm, teamwork focus and strong customer service orientation.
• Strong leadership and management skills.
• Excellent organization and time management skills including ability to prioritize and manage competing requests.
• Excellent oral and written communication skills, with public speaking ability.
• Excellent supervisory skills over volunteers and/or interns.
• Ability to interact professionally with all levels of employees, board, donors, volunteers and the public.
• Ability to motivate a diverse group of volunteers and employees.
• Ability to provide consistent management oversight in risk management compliance arena.
• Careful attention to detail and organization.
• Proficiency in using computers and information management technologies, including Microsoft Suite.
• Ability to travel and to work occasional evenings and weekends to meet job requirements.
• Have valid California driver’s license and meet minimum California vehicle insurance requirements.
• Must be able to pass a background screen of criminal history and DMV record.

PHYSICAL REQUIREMENTS:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and to use hands to finger, handle, or feel. The employee occasionally is required to stand, walk, reach with hands and arms, lift or carry up to 50 pounds, and lift overhead up to 24 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working from home is sometimes permitted with prior supervisory approval. The noise level in the work environment is usually moderate. This job requires occasional driving.

COMPENSATION: This is a full-time regular status position with benefits; salary is $60,000 - $70,000, depending on experience.

Apply:

To apply, please send a resume and cover letter to lbjobs@sosc.org.